Privacy Policy

January 2022

Your privacy is important to us; therefore, we recommend you to read through our privacy policy.

1. Introduction

Burst Botanicals (Pty) Ltd (referred to as Burst) is a registered South African company (2021/996134/07).

We are committed to protecting our customer’s privacy.

This document outlines how we handle data collection, -storage, -usage and personal information protection of a natural or legal person or entity engaging with our company.

2. Target Audience

This policy applies to people who are:

• visiting the Burst website; or
• customers who are purchasing products or requesting services through the e-commerce store.

3. Personal information

3.1 Personal information includes the following:

• Information that we collect when you visit our website
• Data collected on registration
• Data collected on submission
• Voluntary information that you provide.
• Personal recognizing information such as your name, date of birth, or identification number
• Contact information such as your phone number or email address
• Physical- or postal address
• Demographic information such as your gender or marital status
• Sensitive personal information
• Financial details such as your bank account details
• Sensitive demographic information such as your race or ethnicity.

3.2 Personal information excludes the following:

• Any anonymous information that does not identify a specific person
• Non-personal statistical information collected and compiled through digital tools
• Data provided voluntarily in an open, public environment or forum, including online blogs or chat rooms. Any information disclosed in a public domain is no longer confidential and does not include personal data subject to protection under this policy.

4. Privacy Policy Acceptance

Customers have to accept all the terms of this policy when they order products or request any services. If you disagree with the procedure, you may not purchase our goods or request assistance.

4.1 Legal capacity

You may not access our website or order our goods, or request our services if you are younger than 18 years old or do not have the legal capacity to conclude legally binding contracts.

4.2 Deemed acceptance

We consider that you have read, understood, accepted, and agreed to be bound by all of its terms by accepting the policy.

4.3 Customer responsibilities

You may only send us the information of another data subject where you have their permission to do so.

5. Policy Changes

We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or sending you an email detailing the changes we have made and indicating the date they were last updated. If you disagree with the changes, you are entitled to unsubscribe from our website. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you.

6. Data Collection

6.1 On registration

Once you register on our website, you will no longer be unidentified to us. We will collect the following personal information when you register on our website:

• your name and surname;
• your email address;
• your telephone number;
• your company name, company registration number, and VAT number;
• your postal address or street address; and
• your username and password.

We will use this personal information to fulfill your account, provide additional services and information to you as we reasonably think appropriate and for any other purposes set out in this policy.

6.2 On submitting an order or requesting a service

When you order our products or request a service from us, you will provide us with additional information, including:

• Banking details
• Delivery address
• Identification number

6.3 Through the web browser

We automatically receive and record internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.

6.3.1 Cookies

We may place small text files called ‘cookies’ on your device when visiting our website. These files do not contain personal information, but they hold a unique identifier allowing us to associate your personal information with a specific device.

These files serve several functional purposes for you, including:

• Granting you access to age-restricted content
• Tailoring our website’s functionality to you personally by letting us remember your preferences
• Improving our website’s performance
• Allowing third parties to provide services to our website
• Helping us deliver targeted advertising where appropriate in compliance with the applicable laws.

Your internet browser usually accepts cookies automatically, but you can often change this setting to stop receiving them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary.
Many websites use cookies, and you can find out more about them at www.allaboutcookies.org.

6.3.2 Third-party cookies

Some of our business partners use cookies or widgets on our website, and we have no access to or control over them. Information collected by any of those cookies or widgets is governed by the company’s privacy policy that created it, not by us.

6.3.3 Web beacons

Our website may contain electronic image requests (called a single-pixel GIF or web beacon request) that allow us to count page views and access cookies. Any electronic image viewed as part of a web page (including an Ad banner) can be considered a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.

7. Data collection purpose

We may use or process any products or services information or optional information you provide to us for the purposes you indicated when you agreed to provide it. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your data for various purposes, including:

• Goods or services ordered and to deliver our goods or services
• Marketing purposes including lawful related marketing activities
• Business initiatives such as internal audits, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions
• Legal purposes can include handling claims, complying with regulations, or pursuing good governance.
• Saving your information for your convenience when revisiting the website
• To monitor website analytics such as total number of visitors and pages accessed
• To track your entries, submissions, and status in any promotions or other activities connected to your usage of the website.

7.1 Consent to collection

We will obtain your consent to collect personal information in accordance with applicable law when you provide us with any registration information or optional information.

7.2 Usage of personal information

We may use your personal information to fulfil our obligations to you.

7.3 Communications and updates

We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to unsubscribe from promotional messages.

7.4 Targeted content

While logged into the website, we may display targeted adverts and other relevant information based on your personal information. Computers process personal data and match it to adverts or related information completely automated. We never share personal information with any advertiser unless you specifically provide us with your consent to do so.

7.5 Disclosure of personal information

We may share your personal information with:

• an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
• credit bureaus to report account information, as permitted by law;
• banking partners as required by credit card association rules for inclusion on their list of terminated merchants
• other third parties who provide us with relevant services where appropriate.

7.6 Regulators

We may disclose your personal information as required by law or governmental audits.

7.7 Law enforcement

We may disclose personal information if required:

• By a subpoena or court order
• To comply with any law
• To protect the safety of any individual or the general public
• To prevent violation of our customer relationship terms
• We may disclose personal information to third parties if required for legal reasons.

7.8 Vending of personal information

We will not sell personal information.

7.9 Marketing purposes

We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

7.10 Burst employees information access

Some Burst employees will be privy to our customer’s personal information to ensure good service delivery.

7.11 Change of ownership

In the instance of Burst changing ownership, either through a merger, acquisition by, or sale of assets to another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

7.12 Online security

The security of our customer’s personal information is a severe matter for the Burst management team. We strive to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recovery procedures where appropriate.

7.13 Accurate and updated information

We strive to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. We may request you to update your personal information on the website from time to time. You can review or update any personal information that we hold by accessing your account online, emailing us, or phoning us. Please note that to protect you better and safeguard your data, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

7.14 Retention of personal information

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

• Retention of the record is required or authorized by law
• You have consented to the retention of your data
• We will continue to abide by our non-disclosure obligations during the retention period and will not share or sell your personal information.

7.15 Transfer of personal information to another country

We may transmit or transfer personal data outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected.

7.16 Updating or unsubscribing

You may choose to correct or update the personal information you have submitted to us by clicking the relevant menu on any of the pages on our website or contacting us by phone or email.

You may choose to update or remove the personal information you have submitted to us.

8. Optional details

You may also have to provide additional information to us voluntarily. This may include content or products that you decide to download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use our website’s optional features and functionality.

9. Recording phone calls

We may monitor and record telephone calls between Burst and the customer unless they specifically request not to do so.

10. Limitation

We are not responsible for, give no warranties, or make any representations regarding the privacy policies or practices of linked or any third party websites.

11. Enquiries

If you have any questions or concerns arising from this privacy policy or how we handle personal information, don’t hesitate to contact us.